Customers are responsible for properly packing products when sending them to us. Any damage during shipping is the customer’s responsibility and associated costs are borne by the customer.
Exchange Policy:
- Eligible for exchange if receiving a defective or wrong product.
- No return or exchange for dissatisfaction with color, design, size, etc.
- Policy lasts 3 days from delivery; unused and in original condition.
- Customer covers return shipping costs, with a quoted shipping charge. So no Shipping charges are Returnable!
- Trackable shipping recommended for items over RS1000.
- Additional charges for second-time exchanges vary based on product weight and location.
Non-returnable items:
- Deo, Fragrance
- Receipt or proof of purchase required for return processing.
- Do not return purchases to the manufacturer.
No refunds or exchanges granted in certain situations:
- Item not in original condition, damaged, or missing parts not due to our error.
- Return initiated more than 3 days after delivery.
Refunds:
- Not applicable.
- Contact credit card company or bank if refund hasn’t been received.
- Sale items cannot be refunded or exchanged.
Exchanges:
- Only for items with manufacturing defects.
- Contact via email or WhatsApp for inquiries.
- Return pickup initiated after confirmation.
Frequently asked question
No, We don’t refund but If you get any defective or wrong product then you can ask for equivalent exchange.
Yes we do only when item got defective or size issue.
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement, depending on the circumstances.
If you receive the wrong item, please contact our customer support team with your order number and details of the incorrect item received. We will arrange for the correct item to be sent to you, depending on the circumstances.